Terms of Service.

Agreement to These Terms

These Terms of Service (the “Terms”) form a binding agreement between Aurakore IT Solutions LLC (“Aurakore,” “we,” “us”) and the individual or entity that subscribes to or uses the Services (“Customer,” “you”).

• Authority
  If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
• Eligibility
  The Services are offered for business use only, to users aged 18 or older. The Services are not directed to consumers or to children.
• Order of Precedence
  Where a signed master agreement, enterprise order form, or data processing agreement exists between you and Aurakore, that document controls over these Terms to the extent of any conflict. Otherwise these Terms govern.
• Incorporated Documents
  The Privacy Policy is incorporated by reference and forms part of these Terms.

Definitions

• Services
  The Aurakore platform, its modules (including CRM, Finance, Accounting, Tax, Legal, HR, Compliance, Inventory, Fleet, Marketing and Expense), websites, APIs, documentation and support.
• AI Features
  Any functionality that uses machine learning or large language models to generate, summarize, classify, extract, forecast, recommend options or otherwise produce content — including in-product assistants, module agents, and Executive Insights.
• Output
  Any content produced by AI Features, including text, figures, projections, scorecards, summaries, drafts and generated documents.
• Customer Data
  Data you or your Users submit to, or generate within, the Services — including financial records, ledger entries, documents and business records.
• User
  An individual authorized by you to access the Services under your subscription.

The Services

Subject to these Terms and payment of applicable fees, Aurakore grants you a non-exclusive, non-transferable, revocable right to access and use the Services during your subscription term, for your internal business purposes.

• Subscription Tiers
  Module availability depends on your subscription tier and any add-ons. Aurakore may enforce tier and role-based access controls within the Services.
• Modification
  Aurakore may add, change or discontinue features. We will not materially degrade the core functionality of a paid module during a paid term without notice.
• Availability
  The Services are provided on a commercially reasonable efforts basis. Unless a separate written service level agreement applies, Aurakore makes no uptime commitment.
• Beta Features
  Features identified as beta, preview or early access are provided as-is, may be withdrawn at any time, and are excluded from any service commitments.

Accounts & Security

• Credentials
  You are responsible for safeguarding account credentials and for all activity under your account. Credentials must not be shared.
• Multi-Factor Authentication
  Aurakore may require multi-factor authentication. You must not circumvent it.
• User Management
  You are responsible for provisioning and de-provisioning Users, and for assigning appropriate roles and permissions. Aurakore provides role-based access controls; configuring them correctly for your organization is your responsibility.
• Incident Notification
  You must notify Aurakore promptly at security@aurakore.com of any suspected unauthorized access.
• User Compliance
  You are responsible for your Users' compliance with these Terms, and their acts and omissions are treated as your own.

Customer Data

• Ownership
  As between the parties, you retain all right, title and interest in Customer Data. Aurakore claims no ownership of it.
• Licence to Operate
  You grant Aurakore a limited licence to host, process, transmit and display Customer Data solely to provide, secure and support the Services.
• Your Responsibility
  You represent that you have all rights and lawful bases necessary to submit Customer Data and to permit its processing under these Terms.
• Model Training
  Aurakore does not use Customer Data to train, fine-tune or improve any model that serves another customer, including foundation models, in any jurisdiction. Models computed from your own records to serve you, and held inside your own workspace, are described in the Privacy Policy.
• Backups & Export
  You are responsible for maintaining your own records. Aurakore is not a system of record of last resort and is not liable for loss of Customer Data except as expressly stated.
• Aggregated Data
  Aurakore may use de-identified, aggregated data that does not identify you or any individual to operate and improve the Services.

Acceptable Use

You must not, and must not permit any User or third party to:

• Use the Services in violation of any applicable law, regulation, or third-party right.
• Present Output to any third party as professional advice, a professional opinion, an audit or assurance product, or as the work of a licensed professional.
• Use the Services to prepare or submit filings, statements or disclosures to any regulator, tax authority, court, lender or investor without independent professional review.
• Submit data you are not authorized to submit, or that infringes the rights of others.
• Reverse engineer, decompile, scrape, or attempt to derive source code, model weights, or prompts from the Services, except where such restriction is prohibited by law.
• Circumvent access controls, tier restrictions, role scopes, usage limits, or security measures.
• Resell, sublicense, timeshare, or provide the Services to third parties as a service bureau, except as expressly authorized in writing.
• Use the Services to build a competing product or benchmark it for public disclosure without written consent.
• Introduce malware, disrupt the Services, or place unreasonable load on the infrastructure.
• Attempt to manipulate AI Features into producing unlawful content, or into bypassing the safeguards described in Section 4.

Aurakore may suspend access without notice where it reasonably believes continued use presents a security, legal, or operational risk.

Fees, Billing & Trials

• Fees
  Fees are those stated at purchase or in your order form, and are charged per seat, per tier, and per add-on as applicable.
• Payment
  Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You authorize us and our payment processors to charge your payment method.
• Taxes
  Fees exclude taxes. You are responsible for all applicable taxes other than taxes on Aurakore's net income.
• Non-Refundable
  Except where required by law or expressly stated, fees are non-refundable and are not prorated on early termination.
• Late Payment
  Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law, and Aurakore may suspend the Services.
• Trials
  Free trials are provided as-is with no warranty and may be modified or ended at any time. Trial limits, including seat and module restrictions, are enforced by the Services.
• Price Changes
  Aurakore may change prices effective at your next renewal, with at least 30 days' notice.
• Marketplace Purchases
  Where you purchase through a cloud marketplace or reseller, that channel's billing terms also apply.

Third-Party Services

The Services integrate with third-party products — including payment processors, banking data providers, cloud infrastructure, model providers, government and tax data sources, and e-signature platforms.

• Not Controlled by Us
  Third-party services are governed by their own terms. Aurakore does not control them and is not responsible for their availability, accuracy, security or acts.
• Source Data
  Rates, rules, filings, statutes, bank transactions and similar data retrieved from third-party or public sources are provided as received. Aurakore does not warrant their accuracy, completeness or currency.
• Your Authorization
  Enabling an integration authorizes the exchange of data necessary for it to function.

Intellectual Property

• Aurakore IP
  Aurakore and its licensors own all right, title and interest in the Services, including software, models, prompts, interfaces, documentation and trademarks. No rights are granted except as expressly stated.
• Output
  As between the parties, you may use Output for your internal business purposes, subject to Sections 4 and 7. Output may not be unique; similar output may be generated for others. Aurakore makes no representation that Output is original or non-infringing.
• Feedback
  You grant Aurakore a perpetual, irrevocable, royalty-free licence to use any feedback or suggestions you provide, without obligation.

Indemnification

You will defend, indemnify and hold harmless Aurakore, its affiliates, officers, employees and agents from and against any third-party claim, and any resulting loss, liability, damage, fine, penalty, cost or expense (including reasonable legal fees), arising out of or relating to:

• your or your Users' use of the Services or Output;
• your reliance on Output, or any decision you made or failed to make in connection with it;
• your presentation of Output to any third party, including a regulator, tax authority, auditor, lender, investor or court;
• Customer Data, including any claim that it infringes a third-party right or was submitted unlawfully;
• your breach of these Terms or violation of applicable law.

Aurakore will notify you of the claim, allow you to control the defense (provided any settlement admitting fault or imposing obligations on Aurakore requires our written consent), and reasonably cooperate at your expense.

Confidentiality

Each party may receive non-public information of the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers bound by comparable obligations.

These obligations do not apply to information that is or becomes public without breach, was rightfully known without restriction, is independently developed, or is rightfully received from a third party. Disclosure compelled by law is permitted with prompt notice where legally allowed.

Term & Termination

• Term
  These Terms apply from first use until all subscriptions expire or are terminated.
• By You
  You may cancel at any time, effective at the end of the current billing period.
• By Aurakore
  We may suspend or terminate for material breach not cured within 30 days of notice, for non-payment, or immediately for a violation of Section 7 or a security or legal risk.
• Effect
  On termination your right to access the Services ends. Accrued fees remain payable.
• Data Export
  For 30 days after termination you may request export of Customer Data in a standard format. After that period Aurakore may delete it, subject to the Privacy Policy and legal retention requirements.
• Survival
  Sections 4, 6, 7, 10, 11, 12, 13, 14, 17 and 18 survive termination.

Changes to These Terms

Aurakore may update these Terms. For material changes we will provide at least 30 days' notice by email or in-product notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to stop using the Services and cancel before the effective date.

Governing Law & Dispute Resolution

• Governing Law
  These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.
• Informal Resolution
  Before filing a claim, the parties will attempt in good faith to resolve the dispute for 30 days after written notice.
• Forum
  The state and federal courts located in Travis County, Texas have exclusive jurisdiction and venue over any dispute arising out of or relating to these Terms, and each party submits to the personal jurisdiction of those courts and waives any objection to that venue on grounds of inconvenient forum.
• No Class Actions
  To the extent permitted by law, claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding.
• Time Limit
  Any claim must be brought within one (1) year after it arises, or be permanently barred, except where a longer period is required by law.
• Injunctive Relief
  Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

General Provisions

• Entire Agreement
  These Terms, with the Privacy Policy and any order form, are the entire agreement and supersede all prior discussions.
• Severability
  If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder stays in effect.
• No Waiver
  Failure to enforce a provision is not a waiver of it.
• Assignment
  You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets. Aurakore may assign freely.
• Force Majeure
  Neither party is liable for delay or failure due to causes beyond reasonable control, including outages of infrastructure or third-party model providers.
• No Third-Party Beneficiaries
  These Terms create no rights in any third party.
• Export & Sanctions
  You represent that you are not subject to sanctions and will comply with applicable export control laws.
• Notices
  Notices to Aurakore go to legal@aurakore.com. Notices to you go to your account email.